Motivs
Warranty & faulty goods
Consumers can make a claim to the seller about non-conforming goods for two years. A manufacturer’s commercial guarantee is additional and cannot shorten statutory rights.
Make a claim
Email info@motivs.lv with your order number, item and description of the issue. Add photos or video if helpful. Keep proof of purchase; a warranty card is not the only possible proof.
Assessment and remedy
We will review the claim and arrange an inspection if needed. The law may entitle you to repair or replacement and, in certain cases, a price reduction or cancellation. The appropriate remedy depends on the facts.
Manufacturer guarantees
If a separate manufacturer guarantee exists, check the product information or guarantee document for its terms. The cause of damage is assessed individually; a general exclusion list cannot automatically remove statutory rights.
Time limits and repair
Report a discovered fault within two months of finding it. The seller must answer a written complaint within 15 working days. If you choose repair under the statutory remedy, the seller’s liability period may be extended by 12 months under the applicable repair rules.
Frequently asked questions
How long can I report a fault?
A consumer in Latvia may claim for non-conformity within two years of receiving the goods.
Do I need the original box?
It helps with safe transport, but its absence alone does not remove statutory rights.
